🔒 Data Usage

Report on the Use of Our Customers' Data

At Dymo, we are committed to being transparent with our customers regarding the use of their data. Our data handling practices are strictly regulated by our Terms of Service and Privacy Policy. Below, we provide details on how we manage customer data and the circumstances under which it may be used:

Rights Regarding Data Usage

As outlined in our Terms of Service, Dymo reserves the right to use the data provided by customers for internal purposes. This does not mean we are currently using the data in this way, nor does it imply that we will in the future, but we retain the possibility of using it for the following purposes:

• Training Artificial Intelligence: Customer data may be used to train and improve our AI models, with the aim of optimizing our services and products.
• Improving User Experience: We analyze general user behavior to enhance the functionality of our platforms, making them more intuitive and efficient.
• Error Reporting: We use relevant information to identify system issues, fix bugs, and improve the stability and performance of our applications.
• Performance and Wait Time Analysis: Usage data may be analyzed to reduce wait times, and improve service speed and quality.

Privacy and No Sale of Identifiable Data

We want to make it clear that we do not sell identifiable customer data. In the event that we consider selling data in the future, it will always be in an anonymous and non-identifiable form. This means:

• The data that may be shared consists solely of general statistics that do not include personal information such as emails, individual preferences, specific usage times, etc.
• Any data shared will be anonymized in a way that makes it impossible to identify the customer, either directly or indirectly.

Legal Obligations

In cases where a legal authority—such as law enforcement, tax agencies, or other government entities—requests information, we will comply and provide the required data if necessary to prevent or investigate potential illegal activities. This aligns with our commitment to lawful compliance and ensures that Dymo is not involved in or associated with any illegal practices.

Commitment to Privacy

Our priority is the security and privacy of our customers. Any use of their data will always align with current regulations and principles of transparency, protection, and anonymity.

Should there be any updates or changes to our data handling policies, customers will be notified in advance, ensuring their rights and privacy are protected at all times.